Recurring Payments Policy
Last updated: October 2026
This Policy defines how recurring (automatic periodic) payments for SotaVPS virtual server rental are enabled, executed and disabled, and sets the subscription management rules. It is drafted with regard to the Civil Code of the Russian Federation (Art. 421; Art. 847(2) — pre-authorized debit), Federal Law No. 161-FZ "On the National Payment System" and the Law of the Russian Federation No. 2300-1 "On Protection of Consumer Rights" (Art. 10, 16). By ticking the consent box at checkout the customer confirms having read and accepted this Policy.
1. Definitions
Subscription — an arrangement for the periodic provision of the virtual server rental service with automatic renewal for the next period. Recurring payment — an automatic charge to the customer's bank card without re-entering its details, executed by the payment service on the basis of the customer's pre-authorization (Art. 847(2) of the Russian Civil Code). Auto-renewal — extension of the subscription for the next period together with a recurring payment. Payment service — the organization that processes payments and stores card details; SotaVPS does not receive or store card details.
2. Enabling recurring payments
Recurring payments are enabled at the moment of the first payment for the selected plan. Card details are entered exclusively on the secure page of a PCI DSS-compliant payment service. By ticking the consent box at checkout and making the first payment, the customer pre-authorizes subsequent periodic charges in the amount and at the interval of the selected plan. No separate confirmation of each subsequent charge is required.
3. Amount and frequency of charges
The amount and frequency of charges correspond to the plan selected at checkout: • 399 ₽ — every 1 month; • 1099 ₽ — every 3 months; • 1999 ₽ — every 6 months; • 3799 ₽ — every 12 months; • trial: a one-time 10 ₽ payment for 7 days, after which the subscription automatically renews at 399 ₽ per month until cancelled by the customer. The next charge is made on the date the paid period ends; the time of day may vary. Plan prices are published on the website; customers are notified by email of any price change affecting an active subscription at least 14 days before the next charge.
4. Charge notifications
Information about auto-renewal, the amount and the frequency of charges is provided to the customer before ordering — on the pricing page and at checkout (Art. 10 of the Consumer Rights Protection Law). For every executed charge the customer receives a notification from the payment service to the email address provided at payment.
5. Disabling auto-renewal (subscription management)
The customer may disable auto-renewal at any time and without giving a reason: • via the "Cancel all subscriptions" form in the website footer — enter the email the subscription was bought with; auto-renewal is disabled for every subscription on that email; • by contacting support: support@sotavps.com or Telegram @sotasupport. Disabling is immediate and free of charge; no fees or penalties apply. To guarantee that the next charge does not occur, disable auto-renewal at least 24 hours before the renewal date. After disabling, the service remains active until the end of the already paid period.
6. Failed charges
If a charge cannot be executed (insufficient funds, the card is blocked or expired), the payment service may retry it. If renewal remains impossible, the subscription ends when the paid period expires, the server is switched off, and the customer's data on the server is kept for 3 days and then irreversibly deleted.
7. Refunds for recurring charges
To request a refund, write to support@sotavps.com (or Telegram @sotasupport) stating the subscription email, the date and the amount of the charge. Erroneous and duplicate charges are refunded in full after verification. In other cases refunds follow the Refund Policy section of the Terms of Service; the consumer may also withdraw from the service under Art. 32 of the Consumer Rights Protection Law, paying for the part of the service actually rendered. Refunds are made to the card that was charged; crediting takes 5–14 business days depending on the issuing bank.
8. Payment security
Payments are processed and card details are stored by the payment service in accordance with PCI DSS. SotaVPS does not receive, process or store full bank card details. See the Information Security Policy published on this website for details.
9. Changes to this Policy
The current version of the Policy is permanently available on this page. Customers are notified by email of material changes affecting active subscriptions at least 14 days before they take effect. Continued use of the services after the changes take effect constitutes acceptance of the new version.
Subscription and refund enquiries: support@sotavps.com